Clinic Update: Coronavirus and Online Assessments

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Given the tough new measures announced this evening by the Prime Minister, I thought it would be a good time to update you regarding the clinic. Following advice from The Society of Sports Therapists and organisations, such as NHS England and The World Health Organisation, we closed the clinics last week for face-to-face appointments. We are “socially isolating” with our families and will continue to do so until the advice changes.

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Online assessments are here!

We have been successfully trialling and are ready to implement online assessments for the foreseeable time, whilst the restrictions to our lives are in place. These will be in the form of video calls (Zoom, FaceTime, Skype) and arranged directly through the therapist. As such, I have turned off online bookings so that we can fit assessments at times that are more convenient to you, rather than the usual set clinic times. Your safety is our priority and therefore there are some considerations that we need to make for online appointments to be as safe and effective as possible:

  • The usual comprehensive injury history and health screening will still take place as part of your assessment.
  • If you have a more complicated medical history, which can effect our ability to perform a full assessment via a video call, we will reserve the right no to continue with the assessment and advice service.
  • Current Patients – If you have recently seen one of our therapists, you can continue your care with online appointments to update the therapist on your progress and for the therapist to advise you on changes to your rehabilitation programme.
  • New Assessments – If you are new to Ed Pratt Sports Therapy we would still love to be able to help you and can offer some general advice regarding your injury and suitable rehabilitation exercises. 
  • This is not the same as a face to face assessment and only more general advice will be given. This is because we will be unable to perform some of the physical tests and assessments that would normally form part of an assessment.

What do you need for online assessments?

  1. Internet / WiFi Connection – as mentioned above either Zoom, Skype, FaceTime will work fine.
  2. Space to move – just because it’s not face-to-face does not mean that you can’t be active and demonstrate the movements / activities that reproduce your symptoms. This goes for us too, we will demonstrate the exercises and movements that we would like you to perform.
  3. Appropriate Clothing – just like a clinic session you will need to move about and your therapist will need to see the injured area.

So what now?

The next few weeks are undoubtedly going to be tough for the vast majority of us, but it is important to remain optimistic, support each other in any way we can and keep in touch with loved ones and friends. Keep active (bet you didn’t know I was going to say that!) by walking, running, taking part in home HIIT classes (of which there are many). According to the new measures, we can leave the house / garden once a day for exercise and it’s important that we take advantage of this opportunity whilst it lasts, whilst still being socially responsible. If you need help or advice with how you can do this, working with your injury, then we are here to help. 

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How to get in touch

If an online assessment is something that you feel would be beneficial you can get in touch with either Ed (initial consultations & follow-up sessions) or Tom (follow-up sessions with current patients only) on the details below (or via the contacts page):

Ed – ed@edprattsportstherapy.com, 07837276444
Tom – tomhowell96@yahoo.com, 07534124848

We will then arrange a time that is suitable for you and see what we can do to help.

Most importantly, stay safe, stay at home and stay active!

Best wishes

Ed, Tom & Amelia.

New Pre-Payment Process & Updated Cancellation Policy

Happy New Year everyone. I hope you have all had a fun and family filled festive period.

I just wanted to write you all a quick post to let you know that we will now be taking pre-payments for all appointments from Monday 6th January 2020. This is an exciting step, which brings with it several benefits to our patients. Last year we moved to accepting card payments in the clinics using SumUp and this will continue. The new change comes with the integration of Stripe for all online booking payments, which will be pre-paid at the time of booking. As I’m sure you are aware, you are paying for our therapists knowledge and time when you make an appointment and we want to provide you with the best service we can.

This is similar to the common practice of pre-paying for sessions for Yoga and Pilates courses, for example. However, you will not be expected to pay for more than one session, we only believe that you should pay for the sessions you need. Stripe is a leading secure online payment platform that integrates seamlessly with the online booking system we use.

Any follow-up/future appointments will require pre-payment via either your therapist or the online booking system. It is inevitable that sometimes it is no longer possible to keep your appointment and a cancellation needs to be made. We ask that you give us as much notice as possible to enable us to accommodate waiting patients/clients. We have a clear cancellation policy, which is detailed below. We aim to make the appointment journey as simple and streamlined as possible for you and we will:

  • Send appointment confirmation email and text messages at the time of booking.
  • Send appointment reminders 48 hours prior to your appointment to allow time to contact us should you be unable to attend.
  • Confirmation and reminder messages include contact details for your sports therapist should you need to get in touch.
Notice PeriodCancellation Policy 2020.
More than 24 hours notice.– No fee and we will do our best to rearrange your appointment at your earliest convenience. 
– Your pre-payment will roll over to your rearranged appointment. 
– If you no longer require an appointment, you will be given a full refund.
Less than 24 hours notice.– You will be charged the full price for the appointments and need to pre-pay for any future appointments.
Did not attend / no cancellation.– You will be charged the full price for the appointments and need to pre-pay for any future appointments.

My thanks for your consideration and we look forward to working with you over the coming year. We would like to wish you all a healthy and active 2020.

Ed

Supporting The SST Transplant Sport Awareness Week

This week is Transplant Sport UK Awareness week. It is being run in association with The Society of Sports Therapists and Transplant Sport UK is a charity we are happy to support. Some of you will be aware that I do some work for The Society of Sports Therapists and act as Chair of the Communications Group. As part of this role and in the build up to the awareness week, I had the pleasure of interviewing Dr Gill Owens, who is an altruistic living donor. Details of the altruistic donor register can be found here.

Take a look at the interview below and hear in Gills own words why she became and organ donor and how she became a transplant athlete.

On Sunday 10th November I will be attending the inaugural Transplant Sport Conference in Coventry. I’m looking forward to learning more about working with these amazing athletes.

This week we are donating a portion of the takings from the clinics to Transplant Sport UK. If you would like to support this cause you can donate via the link below:

https://www.justgiving.com/fundraising/sst-transplantsport