New Pre-Payment Process & Updated Cancellation Policy

Happy New Year everyone. I hope you have all had a fun and family filled festive period.

I just wanted to write you all a quick post to let you know that we will now be taking pre-payments for all appointments from Monday 6th January 2020. This is an exciting step, which brings with it several benefits to our patients. Last year we moved to accepting card payments in the clinics using SumUp and this will continue. The new change comes with the integration of Stripe for all online booking payments, which will be pre-paid at the time of booking. As I’m sure you are aware, you are paying for our therapists knowledge and time when you make an appointment and we want to provide you with the best service we can.

This is similar to the common practice of pre-paying for sessions for Yoga and Pilates courses, for example. However, you will not be expected to pay for more than one session, we only believe that you should pay for the sessions you need. Stripe is a leading secure online payment platform that integrates seamlessly with the online booking system we use.

Any follow-up/future appointments will require pre-payment via either your therapist or the online booking system. It is inevitable that sometimes it is no longer possible to keep your appointment and a cancellation needs to be made. We ask that you give us as much notice as possible to enable us to accommodate waiting patients/clients. We have a clear cancellation policy, which is detailed below. We aim to make the appointment journey as simple and streamlined as possible for you and we will:

  • Send appointment confirmation email and text messages at the time of booking.
  • Send appointment reminders 48 hours prior to your appointment to allow time to contact us should you be unable to attend.
  • Confirmation and reminder messages include contact details for your sports therapist should you need to get in touch.
Notice PeriodCancellation Policy 2020.
More than 24 hours notice.– No fee and we will do our best to rearrange your appointment at your earliest convenience. 
– Your pre-payment will roll over to your rearranged appointment. 
– If you no longer require an appointment, you will be given a full refund.
Less than 24 hours notice.– You will be charged the full price for the appointments and need to pre-pay for any future appointments.
Did not attend / no cancellation.– You will be charged the full price for the appointments and need to pre-pay for any future appointments.

My thanks for your consideration and we look forward to working with you over the coming year. We would like to wish you all a healthy and active 2020.

Ed

Welcome to our New Graduate Sports Therapist Tom Howell!

Tom Howell, Graduate Sports Therapist (MSST)

Really pleased to announce that Tom will be joining the Ed Pratt Sports Therapy team. He will be working on Saturday mornings at the Northallerton Clinic. Tom has been working in another clinic in York and was invaluable last year at Northallerton Rugby Club, covering our home games, which has given him an invaluable experience in a wide variety of both acute and more chronic injuries.

After initially graduating from the Sport & Exercise Therapy in 2017, Tom went on to complete a masters degree in Sports & Exercise Medicine, graduating in 2018. For his MSc research project at Leeds Beckett University, Tom investigated the effects of barefoot running on muscle performance and risk of running-related injuries in habitually shod runners. The findings of the study have formed the basis for PhD research at the university.

Tom will be available for bookings from Saturday 7th September between 08:00-13:00. So whether its for a pre-match massage, taping session, an injury assessment or preventative exercise programme, get booked in with Tom as soon as possible!

Clinic Changes and the Start of a New Chapter

Hi Ed here, just writing to let you know of some up and coming changes to the clinics and at Ed Pratt Sports Therapy. For those of you who have been to see me before or have known me for a while, you will know that for the last 4 years I have been splitting my time between clinical work and teaching at Leeds Beckett University, with the clinical work taking priority.

I was recently offered and accepted a permanent teaching job at Leeds Trinity University, the role is for 4 days a week. This inevitably means that there has to be some changes to my clinic commitments, with my clinical time reducing to 1 day a week. Amelia, who has been doing a fantastic job for the last year, will be increasing to 2 days a week, one in Northallerton and one in Bedale. We will be welcoming a new Sports Therapist to cover Saturday mornings in Northallerton, more on this at a further date.

Unfortunately, due to my teaching commitments, I will no longer be holding a clinic in Yarm on a Thursday, my last clinic day there will be Thursday 29th August 2019. I am obviously sad to be finishing in Yarm, but excited at the new opportunities to develop as a teacher at Leeds Trinity University. I would like to thank Helen Smith, owner of The Pilates Studio, Yarm, from the bottom of my heart. It is a great venue and Helen has been very supportive from the start.

So, whilst it will be strange for me to reduce my clinic time, I am confident that they are going to be in safe hands and I will still be there in Northallerton once a week and working as the clinical supervisor for the whole business. I will also be very sad to leave my colleagues at Leeds Beckett University, who have supported me over the last few years and given my the best start in teaching in higher education.

It’s easy to get in touch with us (Contact Details) or Book Online here or via the button on each page of the website.

What do we offer at Ed Pratt Sports Therapy?

Just a quick post to let you know that the cost of sessions will be changing with effect from the 1st April 2019. The various costs of sessions can be found here.

Sessions with either Ed or Amelia include:
– Injury examination & assessment.
– Tailored rehabilitation to suit your needs and get you safely back to your chosen sport / activity as soon as possible.
– Bespoke exercise programmes, with video tutorials, and a free app so you can log your sessions.

– Follow up contact once you have finished your treatment / rehab to ensure your recovery is still progressing as planned.
– 12+ years of experience in treating sports injuries and working with athletes.
– Easy, quick online booking, with appointment confirmation and reminders.
– Both Ed and Amelia are members of The Society of Sports Therapists.

Happy New Year & Clinics W/C 07/01/2019

Happy New Year to you all, we are looking forward to 2019 and all it may bring!

Next week I am at Leeds Beckett University examining the BSc Sports & Exercise Therapy students. Therefore I have had to change some of the clinics. I will still be in on the Saturday morning, but Amelia will holding the fort with clinics on Wednesday & Thursday in Bedale and Friday in Northallerton. Booking appointments with Amelia could not be easier via the online booking button on this page or via the Facebook page. Simply select Amelia from the “team” drop down box and her availability will come up (see below).

Merry Christmas and Happy New Year!

We’re all wrapped up for Christmas now at Ed Pratt Sports Therapy! Ed and Amelia had a great planning session yesterday for some presentations and more videos coming in early 2019 (at least one of got in the Christmas spirit!).

We would just like to say a massive thanks to all the staff at Northallerton and Bedale Leisure and HElen at The Pilates Studio Yarm for all your help and support this year.

Most of all – thank you to all the people who have used Ed Pratt Sports Therapy! Over the last year we have continued to develop our links with local clubs including rugby, hockey, football and running. We have seen and treated people from elite sport, to gym users; rugby players to ballet dancers; acute injuries to long term chronic pain and it has been our pleasure.

Merry Christmas and a happy and active New Year!

Ed & Amelia X